Over the past few years I have a large number of
people ask me, "Todd...how do I become better at
prospecting?" Or, "Todd, what is it that you are doing that
allows you to sponsor so many new people into your business every
month, while I struggle to get in one or two people every now and
then?"
The answer is relatively simple. First of all, I
have called literally thousands of people over the past ten years.
I've had plenty of practice. And today, I still call hundreds of
people every week. However, that is not the complete answer. Here's a
more detailed answer as to how to become more effective at
prospecting.
How do we define an effective
prospector?? Or, what are the character traits of someone who we would
describe as an effective "recruiting machine"?
Becoming an effective prospecting machine begins
with Attitude and Self-Talk. How do you feel about you? Do you feel
confident and self-assured when you get on the telephone? Are you the
leader your potential prospects are looking for? Those of us that are
effective at bringing large numbers of people into our business have a
positive outlook on themselves and their ability to effectively
communicate their message. They feel confident that they have the
ability to attract other quality like-minded individuals to their
business.
It's begins with your posture. Posture doesn't mean
being rude, nasty, mean or abrasive. It means projecting yourself in a
confident, positive, serious manner. When I'm doing business, it's not
a hobby. I am "deadly serious" about my enterprise, and my
prospects know it. Yes...many of you who know me have heard me say
that prospecting is a "game". But, let me ask you, do you
think Tiger Woods treats the game of golf like just a game? It takes
time, practice and repetition to get extremely good at anything. It's
a game only in the sense that our goal is to win, and those that are
serious about their business have no other option other than winning.
Prospecting with posture is about you sending the message that you are
the leader, the coach, or mentor that people are looking for. I have
come to realize over time that posture is the "root element"
of attracting the right kind of people to your business.
Those that don't have posture are communicating
that they need someone to join them, that they want them in their
business, and that they are chasing them. If you want to get good,
don't chase. You've got to be willing to "take away" the
opportunity from your prospect. It's a lot like dating. Think about a
time when you were very interested in someone, you showed up at their
locker, wanted to take them to lunch, and generally were pushing
yourself on them. What happened? They had no interest in you and dated
someone else. Of course, six months later when you were "over
it", they now came back to you and wanted to be your boyfriend or
girlfriend. Folks, it works the same way when you are prospecting. If
your prospect thinks you "need" them, they are going to run
in the opposite direction. Conversely, if you show through your
posture and attitude that you don't need them and that you are the
leader they have been looking for, they often times will join your
business.
To become effective at recruiting and prospecting
requires time, action, energy...and consistency. It requires a
commitment over a long period of time. Prospecting is a process.
Learning how to prospect is a process. It is not an event. It is an
evolution. Becoming an effective recruiting machine takes practice and
determination. You must have a willingness to develop and learn, and
the staying power to see it through to the end. Successful recruiters
don't quit...period. There is no "out" for them. They are
committed, locked and loaded, and guns-a-blazing.
Massive sorting is they key to success. We must
identify and qualify potential prospects for our time. Prospects NEVER
give me the "runaround", nor do I ever allow them to take
control of the interview. I am always the one in control. I don't
sell, convince or coerce. During the interview process, 80% of my time
is spent listening, 20% is asking and answering. I now know why we
were given two ears and only one mouth, and use them accordingly.
It's all a numbers game. We are in the
business of collecting decisions. Those of us that have
become effective at this game don't get upset when we get a
"no". In fact, we see a "no" as a positive. It is
a time to rejoice! We have collected a decision. We don't take
"no" personally. It's all part of the game. We're getting
the job done. We are collecting decisions, whether no or yes. We talk
to literally thousands of people over time about the opportunity. How
many people have you talked to in the past week, month or year? Think
about the numbers...you have to play the game. For new recruiters, you
will make up in numbers what you lack in skill short-term. As you
become better, your results will increase. Live with it. That is the
reality that you are facing. Understand that as you get better, so
will your results.
We get paid for production, not for time we spend
in our business. Many novices spend their time getting ready to get
ready, shuffling papers and organizing their office. When the week is
done, they fool themselves into thinking they've put in a full-week,
when in all reality they have done nothing. Don't confuse time with
production. Why do they do this? FEAR. Ask yourself at the end of each
day, "What did I produce today?" Focus only on
production...results are all that count. Here's a good philosophy to
live by: If you don't get paid for doing it...don't do it! I also do
not get involved in politics. Why? Because I learned long ago that
politics and production don't mix. And, because we get paid only from
production, I stay completely away from politics and gossip...who said
what, she did that, can you believe what he said, are not part of the
producers vocabulary. I am bringing this up only because that as we
grow a larger organization, certain issues come up that can turn into
a political nightmare. This always takes away from our ability to
produce. How do you deal with it? Confront the issue head-on, diffuse
it, and get back to recruiting and building your business.
Big time recruiters are Self-Motivated. They do it
because they want to. They love to recruit. Making the call is fun to
them. They understand that by doing it consistently, they will get far
more than they put into it. In order to succeed in this game, you have
to have the personal motivation to work through the necessary numbers
to get the desired results. Whatever it takes is engrained in their
mind. If it is to be...it's up to me. They don't see their upline as a
"crying pillow". They are mentally tough and willing to
overcome obstacles regardless of what it takes.
They have a crystal clear vision both in their mind
and on paper of where they are going to be 6 months or 12 months from
now. They have written down, specific goals that they focus on. They
have a core belief, a reason WHY they must succeed.
Effective prospectors are level headed. They don't
get jacked up and overly excited when a new person signs up or says
they're going to sign up. "Oh, my gosh...I am so excited, Mary is
going to join my business. She is powerful. She is going to make my
business explode!" This type of thought does not enter the mind
of an effective recruiter. They are totally on "even keel."
And, the same goes for when someone says no. They take it with a grain
of salt. "OK, bye, next prospect."
Effective prospectors think prospecting is fun and
effortless. They see opportunity in everything they do. Everything
they do emanates confidence and professionalism. They take massive
action all the time. They understand that regardless how effective
they may be, they still play large numbers. They talk to new people
all the time. They are constantly working on their communication
skills and the English language to give them more power in their
words.
They are very good listeners. They hear closing
signals because they listen. They hear the "how" questions
and focus on them. People don't think of them as great salespeople or
great talkers. They are great listeners and very effective and getting
the job done. Novices tend to hear nothing because they spend all
their time thinking what they are going to say next as their prospect
is talking. That is why they sponsor so few people. New recruiters
need to learn to say less, ask, and then listen.
What are the tools or equipment of an effective
recruiter?
- Telephone with headset is a must. Hands-free. Cordless headset
is preferable.
- A tape recorder that allows you to tape telephone calls.
- Voice mail and answering machine with a professionally sounding
message is a must.
- Planner and phone log to schedule appointments and calls, and to
track your responses, results, number of calls, number of dials,
etc.
- Leads...and lots of them. There are lots of sources out there.
The bottom line is you have to have enough leads so that you
never, ever become emotionally attached to your prospect.
Here is my basic process while prospecting...
I have a very specific agenda, an objective for
each call. Personally, I do not follow a script. It's the agenda I
have in my mind. I don't follow a script because I have planned and
spent time preparing for the calls. My objective is to attract quality
like-minded people to my business. They do this by following a
specific plan of action. I never shoot from the hip. When I pick up
the phone, I know WHY and WHAT I will be doing.
1. Dial the prospect and engage them in
conversation.
"Hi is Joe in please. Hi Joe...this is Todd Falcone calling you
from California. I'm calling because your name was referred to me as
someone serious about starting their own home-based business and
generating additional income, is that correct?"
If and only if I get a definitive "yes"
will I continue the call. I am not in the business of convincing
people that they need to be in a business. Either they ARE looking
or they are not. Period.
2. Determine if you are catching them at a
good time.
"Great...am I catching you at a good time to talk for a few
minutes?"
3. Qualify and Interview Them.
At this point, I have determined that the prospect is looking for an
opportunity. Here's the question I am asking myself, "Is this
person worth my time?" I am not in the business of pitching
anyone who is willing to listen. I'm in the business of locating
like-minded quality individuals. So, if the person has said,
"Yes, I am interested in making money", but doesn't sound
like a quality person, I GAP them. Tell them to Grab a Pen, and send
them to an overview call. I'll give them my phone number and tell
them to call you if they like what they hear. Now, if the prospect
sounds like the type of person I may be looking for...I INTERVIEW
THEM! I'll ask them what they do, how long they've been doing it,
what they like about it or don't like about their job, what type of
income they're accustomed to, what type of income they would like to
be earning, etc. Most importantly....I ask them WHY THEY WANT TO BE
IN A HOME-BASED BUSINESS. We have to find out what their primary
motivation is for seeking an opportunity. We have to find out what
is it other than money they are looking to achieve. What will the
money buy them? Freedom to spend time with their kids, the
opportunity to walk away from a dead-end job, put their kids in a
good college, etc.
4. Take them through the information gathering
process.
Given that I am this far in the interview process, I've determined
that the person has the qualities I desire in my business. I now
simply take them through the information gathering process so they
can make a relaxed and informed decision about joining the business.
"Gosh Joe...you sound like the type of
person I might be looking for in my business. What I need to do now
is get information into your hands so that you can make a relaxed
and informed decision."
Now, I'll either book them on a live call, take
them to a pre-recorded overview, or my website. Take the prospect to
whatever it is that you have available to provide them immediate
information.
5. Take their temperature.
Once they have listened to the call, my objective is to determine
how interested they are in joining the business. My favorite way of
doing this is by asking one simple question.
"Great Joe...well that call explains in
pretty good detail who we are, what we do, and how we generate our
income. On a scale of one to ten, one being curious and ten, I am
ready to start making money with you right now, where do you see
yourself?
I never settle for curious or serious. I get the
answer that I am looking for. If they are a 5 or less, I'll thank
them for their time and tell them that they are not the right
candidate for my business. If they are a 6 to 9, I simply ask
them...WHY? They will tell you.
6. Three Way Call.
When you do a three-way call with your upline during this process it
is for one reason, and one reason only....to CLOSE the person. Your
upline should know this, and be taking your prospect to the point of
collecting a decision before the three-way is done. Here are some
rules for three-way calling: A) Prior to placing the call to your
upline, edify them. Make sure your prospect knows that you are
putting them on the phone with a very successful person in your
business, a leader on your team, so they have respect for them
before they meet them. B) Never ever ask your prospect if it is o.k.
to call someone else...just do it! C) When you call your upline to
let them know you have a person on the line you would like to
introduce them to, NEVER, EVER have the person already clicked back
to you. This is your chance to briefly tell your upline who this
person is. Example (Mark...this is Todd. I have Joe Blow on the
line. He has an advertising background, has never been in MLM, and
told me he was an 8 after listening to the 10-minute call). D) Never
interrupt your upline when on the call. They are the expert. Every
time that you interrupt them you are telling your prospect that your
upline is not as important and successful as you purported them to
be. They do all the talking.
If your sponsor is not helping you collect a
decision when doing three-ways, find someone else upline who will.
This is important. The upline expert should know that their job on a
three-way is to help close the business, not just
"chit-chat."
7. Close the business or get them further
information
At this point, you will either be bringing the person into your
business, or providing them further information that they need to
gather. Many times your prospect needs to see some written
information to further validate their decision. If you have done
your job, the close takes care of itself. There is no specific
question, other than, "Great Joe...how soon do you want to
start making money?"
Closing Comments
In order for you to sponsor large numbers of people
you must prospect with posture to large numbers of people on a very
consistent basis. Do a "self-check" to make sure you are on
target. Track the number of calls you are making and the number of
people you are presenting your business to on a daily and weekly
basis. It's really all a numbers game. However, the better you get at
prospecting the easier the numbers become. Don't ever quit. Become an
animal recruiting machine. Talk to more people than anyone else around
you. Force yourself to make ten more calls when you don't feel like
it, and then make ten more. You get good at prospecting by doing it
every day and learning from others who are successful at it.
Todd Falcone has spent over ten years in
the Network Marketing industry. He is a multiple six-figure income
earner and spends his time recruiting and teaching others how to
become successful working from home. He is a coach and trainer, and
the author of a popular training audio series "How to Win in
the Game of Prospecting."